FAQs

Customer Service Hours

Mon-Fri

9 am – 5 pm CST

hey@reneenichellexo.com

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

• You will receive an email once your order has been dispatched. Please allow 3-5 business days for shipping once email is sent.

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

• Once orders are placed they cannot be canceled. We are quick at processing orders to ensure that you receive your items as soon as possible.

I NO LONGER WANT MY ITEM. CAN I RECEIVE A REFUND?

• Due to Covid-19, we are unable to accept returns or exchanges. 

*We want you to love your purchase! Please feel free to contact us with any questions at hey@reneenichellexo.com* 

We are not responsible for:

Lost or stolen shipments

Mistyped shipping addresses